SHOPPING

I DON’T SEE THE DRONE I WANT, DO YOU SELL IT?

We sure hope so! Let us know what model you’re after and we will check our warehouse to see if it is in stock. We stock most top, brand name drones.

WHY DON’T YOU SELL (XXXX) DRONE?

Our shop may be small, but there’s a good reason why! We feel there is no point in selling inferior products – so we carefully test and select the drones we sell to give you the best value for money. If you can’t find what you are looking for, just ask. We’re here to help!

SHIPPING

All parcels are sent via Australian Post (Regular or Express)

HOW LONG DOES IT TAKE TO GET MY DRONE

All orders are processed within 24 hours, and shipping typically takes 4-10 working days. Shipping is quicker for Australian metro areas.

CAN I CHANGE MY ORDER AFTER IT IS COMPLETE

If your item hasn’t already been posted, you can cancel your order via phone, chat, or email. If the item has already been sent, you still have 30 days to return it for a refund.

TRACKING MY ORDER

Once your order has been picked up from our warehouse, we will send you an Australian Post Tracking Number.You will be able to track the location of your item, using this number.

RETURNS

WHAT IS YOUR RETURN PROCEDURE?

Please contact Buzz Drones directly and one of our staff will process your refund or replacement. Your product should be in original condition and returns must be made within 30 days of purchase.

CAN I RETURN A SALE ITEM?

Yes of course. Please use the same procedure as all product returns.

WARRANTY

WHAT WARRANTY DO YOU PROVIDE?

All products come with a 12 month manufacturer’s warranty. All repairs and replacements are processed by Buzz Drones directly. If your item has to be sent back to the manufacturer Buzz Drones will handle this on your behalf.

CAN I GET AN EXTENDED WARRANTY OR OTHER TYPES OF COVERAGE?

We are in the process of updating our warranty services, including DJI care products. If you would like to purchase extra cover please contact us to do so.

GET MORE HELP

Learn how to fly, keep up to date with drone rules and safety, plus gain a whole list of other useful info…  Visit the Buzz Drones Knowledge Desk (Click here)


OR CONTACT US DIRECTLY…

We are here to help! If you have questions about anything else, please feel free to contact our support staff.

Send email to:  admin@buzzdrones.com.au

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